KM Products Europe Ltd.

Warranty Policy and Procedure, KM Products Europe Ltd.

KMP Warranty Details

Claim Procedures

All replacement parts ("parts") sold by KM Products Europe Ltd., KMP*USA Ltd., KMP*Gulf FZE. ("KMP") are warranted to be free from defects in material and manufacture when correctly installed and operated under normal use and conditions in a properly serviced and maintained machine.

Please Note:

KMP is not responsible for:

Down time or towing charges.
Diagnostic time
Dynometer test charges.
Travel Time, hotel or meal charges or overtime of mechanics
Service Truck mileage.
Replacement vehicle rental.
Consequential damages or charges.
Transportation of the engine or vehicle to and from place of repair.

KMP RESPONSIBILITY

If all above claim procedures have been followed and a determination is made by KMP that this is a warrantable situation the following describes what will be the maximum responsibility of KMP.

All warrantable claims will be settled by credit to the account of the KMP Distributor. No cash refunds will be permitted.

OWNERS RESPONSIBILITY

It is the responsibility of the owner to properly maintain and operate the engine in accordance with operation and maintenance manuals supplied by the original manufacturer of the engine.
Alleged failed parts must be returned to the KMP Distributor where they were purchased in accordance with before mentioned procedures.
Owner is responsible for all downtime, cargo and consequential damages, business cost or losses resulting from a warrantable failure. Owner is responsible for all transportation cost of engine back and to the site of which repair is to be performed. (Top)

CLAIM PROCEDURES

1. End-User should contact the KMP Distributor from which the items were purchased to begin claim procedure. All communication will be between KMP and the Distributor whom directly purchased KMP products.

2. Distributor should notify KMP at which time KMP will instruct the Distributor on how to proceed. KMP Distributor is responsible for completing the KMP Warranty Request Form and returning with parts and a digital picture of the part. (Note all shipping charges are the responsibility of the end-user or distributor, KMP will not except collect shipments.) (CLAIM FORM)

3. Any alleged failed KMP product must ultimately be returned to KMP Technical Support in Chertsey, Surrey, UK for any consideration of warranty unless otherwise instructed by KMP.

4. If KMP determines that the situation is warrantable, all settlements will be made through the KMP Distributor unless otherwise determined by KMP. If the warranty claim is denied, all products submitted for examination to KMP will be held for 60 days after date of warranty denial is made and then disposed of.

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and it is not implied any part is that of these manufacturers.